Privacy Policy

Casinova is committed to protecting your personal information and maintaining transparency about how we collect, use, and safeguard your data. This privacy policy outlines our practices regarding information handling when you use our online slot game platform. We process all data in accordance with applicable data protection regulations, including GDPR, ensuring your rights are respected at all times. By accessing Casinova casino, you acknowledge that you have read and understood this privacy policy and consent to the practices described herein.

Information We Collect and Process

When you register and play at Casinova casino, we collect various types of information necessary for providing our services and ensuring safe gaming. Personal data includes your name, date of birth, email address, postal address, phone number, and payment details required for account verification and transaction processing. We automatically collect technical information such as IP address, device type, browser information, operating system, and gameplay data to improve your experience and ensure platform security. Additionally, we gather information about your gaming activity, including game preferences, wagering patterns, session duration, and transaction history to fulfil our regulatory obligations and promote responsible gambling practices.

How We Use Your Information

Your information serves multiple essential purposes within the Casinova casino environment. We use personal data to create and manage your account, verify your identity as required by licensing regulations, and process your financial transactions securely. The data helps us provide customer support, respond to your enquiries, and communicate important updates about our services. For safe gaming purposes, we analyse gameplay patterns to identify potential problematic gambling behaviour and implement appropriate protection measures. We also use aggregated data to improve game functionality, develop new features, and enhance overall user experience. Marketing communications are sent only with your explicit consent, and you maintain full control over these preferences at any times through your account settings.

Data Sharing and Third-Party Access

Casinova casino privacy policy ensures that your information is shared only when necessary and always with appropriate safeguards. We share data with payment processors to facilitate deposits and withdrawals, with identity verification services to comply with anti-money laundering regulations, and with game providers to deliver seamless gaming experiences. Regulatory authorities may receive information as required by gambling licensing conditions and legal obligations. We engage third-party service providers for customer support, data analytics, and technical maintenance, all bound by strict confidentiality agreements. Under no circumstances do we sell your personal information to third parties for their marketing purposes. When data is transferred outside Ireland or the European Economic Area, we ensure adequate protection through approved mechanisms such as Standard Contractual Clauses and verify that recipients maintain comparable security standards.

Data Security and Retention

Protecting your information is paramount at Casinova. We implement industry-standard security measures including SSL encryption for data transmission, secure servers with firewall protection, regular security audits and penetration testing, and strict access controls limiting employee access to personal data on a need-to-know basis. Your payment information is processed through PCI DSS compliant payment gateways, and we never store complete card details on our systems. We retain your data for as long as your account remains active and for additional periods as required by licensing regulations and legal obligations, typically five years after account closure. Once retention periods expire, we securely delete or anonymise your information. You have the right to request data deletion earlier, subject to our regulatory obligations. Regular backups are maintained in secure, encrypted environments to prevent data loss whilst ensuring recovery capabilities.

Your Privacy Rights

Under data protection legislation, you possess several rights regarding your personal information at Casinova casino. You can access your data by requesting a copy of all information we hold about you, typically provided within one month. You have the right to correct inaccurate or incomplete information by updating your account details or contacting customer support. The right to erasure allows you to request deletion of your data, though this may require account closure and is subject to legal retention obligations. You can restrict or object to certain processing activities, particularly regarding marketing communications or automated decision-making. Data portability enables you to receive your information in a structured, commonly used format for transfer to another service provider. To exercise these rights, contact our data protection team through the designated email address in your account section. We respond to all requests promptly and provide clear explanations if any limitations apply. You also have the right to lodge complaints with the Data Protection Commission if you believe your privacy rights have been violated. For safe gaming concerns or self-exclusion requests, dedicated support channels are available to assist you immediately.